The IS Sanctuary

IS Guide

Health — Page 9 of 14

Health

3.1 Campus nurse & doctor The school has a free nurse and doctor on campus. Mon–Fri. The doctor can give prescriptions. Yes, totally free. ### Contacts • Nurse: Mrs Laure Hanse Pautrot — studentnurse@essec.edu — +33 1 34 43 39 52

  • Doctor: Dr Arnaud Richard
  • Location: Ground floor of the Galion building OUR PICK — Try the campus nurse FIRST for anything minor. It's free, fast, and no Doctolib battle. --- ## 3.2 How to book a doctor (Doctolib) Doctolib is the app every doctor in France uses. You'll book everything through it — generalist, dermatologist, gynecologist, dentist, the works. ### Steps • 1. Download Doctolib (App Store / Play Store) or go to doctolib.fr.
  • 2. Search by specialty + city (e.g. "médecin généraliste Cergy").
  • 3. Filter by "Conventionné Secteur 1" → fully reimbursed by social security. --- • 4. Filter by "Parle anglais" if you don't trust your French yet.
  • 5. Pick a slot. Confirm. Add it to your calendar.
  • 6. Show up with your Carte Vitale (or pay €25 cash and get reimbursed later). WATCH OUT — Always cancel at least 24h ahead if you can't make it. Doctolib tracks no-shows and some doctors block them. --- ## 3.3 Pharmacies in Cergy Pharmacies are mini-clinics. The green cross sign = pharmacy. The pharmacist can advise you on minor stuff and sell most basics over the counter. ### Closest to campus • Pharmacie du Centre Gare (Pharmacergy) — 7 Rue des Galeries
  • Pharmacie des Trois Fontaines — Centre Commercial Les 3 Fontaines
  • Pharmacie SIOU — 11 Rue de Écuries, 95300 Pontoise --- ### On weekends / nights Most pharmacies close in the evening and Sundays. To find the "pharmacie de garde" (on-call pharmacy): • Check ameli.fr → "pharmacie de garde"
  • Or look at the door of any closed pharmacy — they post the nearest open one --- ## 3.4 English-speaking doctors in Paris When you need more than the campus nurse, or a specialist, here's where to look. Where · Good for · Notes • Doctolib filter "Parle anglais" · Any specialty · Most flexible. Filter + book like normal.
  • American Hospital of Paris (Neuilly) · Full English-speaking hospital · Expensive but easy. Most insurances cover it.
  • SOS Médecins · Home visits 24/7 · Call +33 1 47 07 77 77. English available. --- • Hôpital Américain Clinic · Walk-in · Less of a wait than ER, English staff.
  • Centre Médical Europe · Generalists + specialists · Cheaper, English on Doctolib. OUR PICK — Most students just filter on Doctolib. Save the American Hospital for emergencies or when you really can't communicate. --- ## 3.5 Mental health Moving abroad is hard. Exams are harder. Asking for help is normal — everyone we know has done it at least once. ### Free resources • psychologist: For students in Cergy and Rabat: Vanessa Ntakabanyura, Viva Carlon and Boris Haguenauer. For students in Singapore: Laurène Lahierre
  • Apsytude: free student psychologist sessions (in person or video). apsytude.com.
  • SOS Help: English-language crisis line. +33 1 46 21 46 46, daily 15h–23h. --- • 3114: national suicide prevention line, its free 24/7, French only. OUR PICK — Start with the school psychologist. She's free, on campus, and used to international students. --- ## 3.7 Emergency numbers & what to say Save these in your phone NOW. All free. All work even with no credit on your SIM. Number · Who · When to call • 15 · SAMU (medical) · Serious medical emergency, ambulance
  • 17 · Police · Crime, harassment, theft, danger
  • 18 · Pompiers (fire) · Fire, accident, also medical
  • 112 · European emergency · Any of the above. Works EU-wide.
  • 114 · SMS emergency · If you can't speak (text-only line) --- • 3919 · Domestic violence · Free, anonymous, 24/7 ### What to say in French • "J'ai besoin d'aide." I need help.
  • "C'est une urgence." It's an emergency.
  • "Je ne parle pas français, parlez-vous anglais ?" I don't speak French, do you speak English?
  • "J'ai besoin d'une ambulance." I need an ambulance.
  • "Mon adresse est…" My address is…
  • "J'ai mal à…" I have pain in… WATCH OUT — Always give your address FIRST. Operators speak some English but signal can break, get the location across before anything else.

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